Privacy Policy

Privacy Policy

Protecting your personal data is a priority. This privacy policy aims to inform you clearly, transparently, and comprehensively about how your personal data is collected, used, and protected when you use the website https://pilou-pilou-store.fr/.

1. Data Controller

The data controller for personal data collected on this site is:

  • Publishing Director and Owner: Paul Bonnard

  • Trade Name: BONNARD PAUL

  • Website Name: Pilou Pilou Store

  • Legal Form: Sole proprietorship

  • Micro-enterprise: Yes

  • Address: 200 rue de la Croix Nivert, 75015, Paris, France

  • SIREN: 849866439

  • SIRET: 84986643900029

  • RCS: R.C.S. Ajaccio

  • APE/NAF Code: 4791B (Specialized catalog distance selling)

  • Intra-community VAT number: - (Micro-enterprise) -

  • Business creation date: 30/03/2019

  • Email address: contact@pilou-pilou-store.fr

  • Phone number: currently being assigned

For any questions or complaints, you can contact me via the following means:

Email address: contact@pilou-pilou-store.fr

Phone number: currently being assigned

2. Data Collected

We collect the following data:

During your registration or order:

  • First name, last name

  • Postal address

  • Email address

  • Phone number

  • Payment information (securely processed by our providers)

When you browse the site:

  • IP address

  • Browsing data (pages visited, clicks, etc.)

  • Data collected via cookies (see the section on cookies)

3. Purposes of Data Collection

Your personal data is collected for the following purposes:

Order management:

  • Processing and delivery of orders

  • Payment tracking

  • Management of returns and complaints

Website and service improvement:

  • Analysis of site performance

  • Personalization of user experience

Marketing and communication:

  • Sending newsletters and promotional offers (with your prior consent)

  • Satisfaction surveys

Compliance with legal obligations:

  • Compliance with accounting and tax obligations
  • Prevention of fraud and disputes

4. Legal Basis for Processing

Data processing carried out by the Pilou Pilou Store online shop is based on:

  • Contractual performance: Order management and customer follow-up.

  • Consent: For sending marketing communications.

  • Legitimate interest: Improvement of the site and user experience.

  • Legal obligations: Retention of invoices and fraud prevention.

5. Recipients of Data

Your personal data may be shared with:

  • Service providers: Hosting (Shopify), payment processing (e.g., Stripe, PayPal).

  • Logistics partners: Carriers for shipping your orders (e.g., La Poste, Colis Privé).

  • Competent authorities: In case of a legal obligation (e.g., French administration).

We do not sell or rent your personal data to third parties.

6. Data Retention Period

Your data is retained only for the duration necessary for the purposes for which it was collected:

  • Order-related data: 5 years after order closure.

  • Marketing data: Until your consent is withdrawn or 3 years after the last interaction.

  • Data related to legal obligations.

7. Your Rights

In accordance with the GDPR and the Data Protection Act, you have the following rights:

  • Right of access: You can request access to your personal data.

  • Right to rectification: You can request the correction of inaccurate or incomplete data.

  • Right to erasure: You can request the deletion of your personal data, unless its retention is necessary for legal obligations.

  • Right to object: You can object to the use of your data for marketing purposes.

  • Right to data portability: You can request the transfer of your data to another provider.

For any questions or complaints, you can contact me via the following means:

  • Email address : contact@pilou-pilou-store.fr

  • Phone number : currently being assigned

  • Contact form : The contact form is available directly on the contact page. You can also contact me at: contact@pilou-pilou-store.fr

  • Postal address : 200 rue de la Croix Nivert, 75015, Paris, France

I am available to answer you by phone:

  • Monday to Friday, 9 a.m. to 6 p.m. (excluding public holidays).

8. Data Security

Payment transactions are secured using the SSL protocol and comply with PCI-DSS standards.

9. Cookies

The cookies used on the site allow for:

  • Traffic and statistics analysis.

  • Improvement of user experience.

  • Management of browsing preferences.

You can set your preferences via the cookie manager accessible at the bottom of the page. For more information, please consult our Cookie Policy.

10. Changes to the Privacy Policy

Last updated : [Date to be set once the entire page is validated by the administration].