In accordance with the provisions of articles 6-III and 19 of Law n°2004-575 of June 21, 2004, for Confidence in the Digital Economy (LCEN), users of the website https://pilou-pilou-store.fr/ are hereby informed of the following legal notices.

1. Publisher Identification

This website is published by:

• Publication manager and owner: Paul Bonnard

• Trade name: BONNARD PAUL

• Website name: Pilou Pilou Store

• Legal form: Individual entrepreneur

• Micro-enterprise: Yes

• Address: 200 rue de la Croix Nivert, 75015, Paris

• SIREN: 849866439

• SIRET: 84986643900029 

• RCS: R.C.S. Ajaccio

• APE/NAF code: 4791B (specialized catalog distance selling)

• Intracommunity VAT number: - (Micro-enterprise) -

• Company creation date: 30/03/2019

• Email address: contact@pilou-pilou-store.fr

• Phone number: being assigned

2. Website Hosting

The site is hosted by:

• Host name: Shopify Inc.
• Address: 151 O'Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8, Canada
• Phone: +1 613-241-2828
• Email address: assistance@shopify.com

Infrastructure used by Shopify:

• Name: Google LLC
• Address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
• Phone: +1 650-253-0000

3. Contact Details

For any questions or complaints, you can reach me:

• Email address: contact@pilou-pilou-store.fr
• Phone number: being assigned
• Contact form: The form is available on the contact page
• Postal address: 200 rue de la Croix Nivert, 75015, Paris, France

Our opening hours:

• Monday to Friday, 9 am to 6 pm (excluding public holidays).

4. Consumer Mediation

In accordance with Article L. 612-1 of the Consumer Code, in the event of an unresolved dispute with customer service, you can freely resort to the following mediator:

DISPUTES:

In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.

Failing an amicable agreement, the consumer has the possibility to free of charge refer the matter to the consumer mediator with whom the professional is affiliated, namely the Association des Médiateurs Européens (AME CONSO), within one year from the written complaint sent to the professional.

Referring the matter to the consumer mediator should be done:

• Either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com ;
• Or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.
• Mediator name: Association des Médiateurs Européens (AME)
• Website: https://www.mediationconso-ame.com
• Postal address: AME Conso, 11 Place Dauphine, 75001 Paris, France

For cross-border disputes, use the European online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

5. Personal Data and Cookies

• Collection of personal data:
  The data collected on the site (last name, first name, address, email, phone) are necessary for order management, customer service, and dispute resolution.

• User rights:
  In accordance with GDPR, you have the following rights:

  • Right of access, rectification, and deletion of personal data
  • Right to data portability
  • Right to object to data processing

To exercise these rights, contact me at: contact@pilou-pilou-store.fr or at the following phone number: being assigned

• Use of cookies:
  This site uses cookies to optimize your navigation and collect statistics. Set your preferences via the cookie manager at the bottom of the page.

6. General Terms and Conditions of Sale (GTC)

The General Terms and Conditions of Sale (GTC) define the contractual terms of transactions. They include:

• The order process
• Payment, delivery, and return terms
• Legal guarantees (conformity and hidden defects)

Consult them directly here: GTC / GTU

7. Commercial Activity

• Main declared activity: General catalog distance selling
• Field of activity: Retail trade, excluding automobiles and motorcycles

8. Legal Guarantees

The products sold benefit from:

• The legal guarantee of conformity (Articles L. 217-4 et seq. of the Consumer Code)
• The guarantee against hidden defects (Articles 1641 et seq. of the Civil Code)

9. Liability

• Publisher's liability:
  Pilou Pilou Store ensures that the information on the site is up-to-date and accurate. However, the publisher cannot be held responsible for errors or interruptions.
• User's liability:
  The user must secure their computer equipment and respect the intended use of the site.

10. Payment Security

Payments are secured via an SSL protocol and comply with PCI-DSS standards. Payment providers guarantee the confidentiality and security of transactions.

11. Applicable Law

The site and transactions are governed by French law.

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